311303 Communication Skills (English) Books/Notes MSBTE Diploma 'K' Scheme

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Communication Skills in English: Unlocking Effective Interactions

Introduction

 

1. Elements of Communication:

• Sender: The person initiating the communication.
• Message: The information or feeling being conveyed.
• Channel: The medium used, such as spoken words, written text, or body language.
• Receiver: The individual receiving and interpreting the message.
• Feedback: The response from the receiver, indicating how the message was perceived.

 

2. Verbal Communication:

• Tone of Voice: Conveys emotion and helps in expressing feelings, intentions, or attitudes.
• Clarity: Speaking clearly, avoiding jargon, and using straightforward language ensures comprehension.
• Active Listening: Engaging in the conversation by paying full attention and seeking to understand.

 

3. Written Communication:

• Grammar and Punctuation: Ensuring correct usage establishes credibility and clarity.
• Conciseness: Delivering information in a succinct manner, avoiding unnecessary verbosity.
• Appropriate Format: Adapting the style and structure to suit emails, reports, letters, etc.

 

4. Non-verbal Communication:

• Body Language: Includes gestures, posture, and movements that can communicate feelings or attitudes.
• Facial Expressions: Reveals emotions such as happiness, anger, surprise, or sadness.
• Eye Contact: Indicates attention, interest, or discomfort.

 

5. Listening Skills:

• Empathetic Listening: Understanding the feelings and emotions behind words.
• Critical Listening: Evaluating the content of the message for logic and value.
• Reflective Listening: Mirroring back what the speaker has said to ensure understanding.

 

6. Barriers to Effective Communication:

• Physical Barriers: Includes tangible obstacles like distance, noise, or technical issues.
• Psychological Barriers: Emanate from emotions, perceptions, or biases that disrupt understanding.
• Cultural Differences: Variations in language, norms, or values that can lead to misunderstandings.

 

7. Enhancing Communication Skills:

• Feedback: Regularly seeking feedback helps in understanding areas of improvement.
• Continuous Learning: Engaging in workshops, reading, or courses to improve language and communication skills.
• Practice: Regular interaction, public speaking, and writing exercises enhance fluency and confidence.

 

Conclusion: